Prepare a 1,200- to 1,450-word paper in which you describe the role of facilities management in ensuring guest service and satisfaction.

Describe how a facility’s design negatively affected a real-life experience of yours. How could the facility have altered its design to increase your satisfaction?

Describe how a facility’s design positively affected a real-life experience of yours. How may a facilities manager ensure this remains a positive experience for guests?

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