Stevenson, W. J. (2012). Operations management. (11th ed.) New York, NY: Irwin McGraw-Hill.

Useful websites:
Johnson & Johnson Company ??” http://www.jnj.com
http://www.managementhelp.org/ops_mgnt/ops_mgnt.htm
http://strategis.ic.gc.ca/epic/site/mfbs-gprea.nsf/en/lu00012e.html
http://www.asg.com/products/productarea_list.asp?id=operations
http://www.emeraldinsight.com/info/journals/ijopm/ijopm.jsp
http://www.som.cranfield.ac.uk/som/research/centres/cbp/
http://www.informs.org/
http://bradley.bradley.edu/~rf/opman.html
http://www.sussex.ac.uk/Users/dt31/TOMI/index.html

Read chapters 9, 10, 12 and13 write an essay that meets the following criteria:

• Summary of Chapters 9,10, 12 and 13
• Focus on and integrate Johnson and Johnson into the narrative of this essay
• Draws conclusions about qualityquality control, planning, and inventory decisions
• Contain descriptions of three key concepts and progress through the course
• Conclusion
• Appendix
• Outside resources can be used, if applicable ??” no sources older than 5 years or of prior seminal works and obtained from credible and scholarly sources.

There are faxes for this order.