Stevenson, W. J. (2012). Operations management. (11th ed.) New York, NY: Irwin McGraw-Hill.

Useful websites:
Johnson & Johnson Company ??”

Read chapters 9, 10, 12 and13 write an essay that meets the following criteria:

• Summary of Chapters 9,10, 12 and 13
• Focus on and integrate Johnson and Johnson into the narrative of this essay
• Draws conclusions about qualityquality control, planning, and inventory decisions
• Contain descriptions of three key concepts and progress through the course
• Conclusion
• Appendix
• Outside resources can be used, if applicable ??” no sources older than 5 years or of prior seminal works and obtained from credible and scholarly sources.

There are faxes for this order.