Operations Management ??” Andrew Greasley ??” 2nd Edition

Read Chapter 1

Objectives:
1. Define the term operations management.
2. Understand the role of operations in transforming the organization’s inputs into finished goods and services.
3. Describe the process view of organizations.
4. Define the main types of service organizations.
5. Understand the distinction between front-office and back-office tasks.
6. Understand the strategic role of operations.
7. Explain the relationship between technology and operations.

Complete the exercise numbers 1,2,3,4 and 6 at the end of the chapter

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