could you please answer the questions according to the marketing ch13 summary below. Also, I would be very happy if you can send it asap the deadline for the assignment is actually today at 11:30pm would be great if you can finish it earlier.
thank you!

Supply Chain Management
You must read chapter 13 and express your opinions about the following topics:

1. Discuss the benefits of supply chain management. How does the implementation of supply chain management result in enhanced customer value

2. Discuss the concept of supply chain integration. How does it result in better customer-related outcomes?

3. What are some of the likely outcomes of a firm’s failure to embrace one or more supply chain integration types.

4. What are the key processes in supply chain management, and who performs them? How does each process lead to increased satisfaction on the part of the customer?


automatic replenishment program a real-time inventory system that triggers shipments only when a good is sold to the end user
build-to-stock a production method whereby products are made in advance of demandbased on forecasts and are stored until customer orders arrive
business processes bundles of interconnected activities that stretch across firms in the supply chain
customer relationship management (CRM) process allows companies to prioritize their marketing focus on different customer groups according to each group’s long-term value to the company or supply chain
customer service management process presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced
demand management process seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior
demand-supply integration (DSI) a supply chain operational philosophy focused on integrating the supply-management and demand-generating functions of an organization
distribution resource planning (DRP) an inventory control system that manages the replenishment of goods from the manufacturer to the final consumer
electronic data interchange (EDI) information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information to reduce inventory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission
electronic distribution a distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber optic cable or through satellite transmission of electronic signals
fourth-party logistics company (4PL or logistics integrator) a consulting-based organization that assesses another’s entire logistical service needs and provides integrated solutions, often drawing on multiple 3PLs for actual service
inventory control system a method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer’s or a customer’s demand
logistics the process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption
logistics information system the link that connects all the logistics functions of the supply chain
manufacturing flow management process concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process
mass customization (build-to-order) a production method whereby products are not made until an order is placed by the customer; products are made according to customer specifications
materials requirement planning (MRP; materials management) an inventory control system that manages the replenishment of raw materials, supplies, and components from the supplier to the manufacturer
materials-handling system a method of moving inventory into, within, and out of the warehouse
nearshoring the transfer of an offshored activity from a distant to a nearby country
offshoring the outsourcing of a business process from one country to another for the purpose of gaining economic advantage
order fulfillment process a highly integrated process, often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time
order processing system a system whereby orders are entered into the supply chain and filled
outsourcing (contract logistics) a manufacturer’s or supplier’s use of an independent third party to manage an entire function of the logistics system, such as transportation, warehousing, or order processing
postponement a hybrid production method whereby basic units of a finished good are manufactured in advance of actual demand and held in strategic form or location until demand occurs, when final customization takes place
product development and commercialization process includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms
returns management process enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain
smart RFID an inventory handling and tracking system that employs radio-frequency electromagnetic fields to transfer and read product data via an electronic tag
supplier relationship management process supports manufacturing flow by identifying and maintaining relationships with highly valued suppliers
supply chain the connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function
supply chain agility an operational strategy focused on inducing inventory velocity and operational flexibility simultaneously in the supply chain
supply chain integration when multiple firms or business functions in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer
supply chain managementmanagement system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value
supply chain resilience the ability of a supply chain to return to its ideal operational state after being disrupted
supply chain risk any potential disruption that threatens the supply chain’s efficient and effective operations
supply chain security efforts made by companies to protect their in-transit inventory or value-transforming assets from external or internal threats
supply chain team an entire group of individuals who orchestrate the movement of goods, services, and information from the source to the consumer
sustainable supply chain management a supply chain management philosophy that embraces the need for optimizing social and environmental costs in addition to financial costs
third-party logistics company (3PL) a firm that provides functional logistics services to others
three-dimensional printing (3DP) the creation of three-dimensional objects via an additive manufacturing (printing) technology that layers raw material into desired shapes